Frequently Asked Questions

Yes! All our products are made with 100% natural ingredients. We never use parabens, sulfates, synthetic fragrances, or any harmful chemicals. Every ingredient is carefully sourced and tested for purity.

Standard shipping takes 3-5 business days. We also offer express shipping (1-2 business days) at checkout. All orders over $50 qualify for free standard shipping.

We care about your satisfaction, but for safety and hygiene reasons, skincare products cannot be returned once opened or if the security seal has been removed, If the product is defective or damaged during shipping, you must submit a return request within 2 days of receiving it. Once we receive and verify the product, we will process a full refund.

Each product page clearly indicates which skin types it's designed for. You can also use our filters on the shop page to find products specifically for your skin type. Our customer service team is always happy to help with personalized recommendations.

Yes, we are proud to be 100% cruelty-free. We never test on animals and work only with suppliers who share our ethical values.

Store products in a cool, dry place away from direct sunlight. Most products should be used within 6-12 months of opening for optimal freshness and effectiveness.

Yes! Our products are designed to work together. We recommend following the order: cleanser, toner, serum, moisturizer, and sunscreen (daytime only).

We’re sorry, we currently do not offer samples. However, we ensure that all our products are of the highest quality to give you the best experience possible.

Most of our products are safe, but we recommend consulting with your healthcare provider before introducing new skincare products during pregnancy or while nursing.

Once your order ships, you'll receive a tracking number via email. You can use this to track your package in real-time.