Returns & Refunds Policy
Thank you for choosing Muvital Essence. We are committed to providing premium natural skincare products. Due to hygiene standards and the nature of our products, we have a specific policy to ensure the safety of our community.
Important Policy Notice
We do not accept returns for opened products. To be eligible for a return, the item must be unused, sealed, and in its original condition.
✕ Non-Returnable Items
- • Products that have been opened or used.
- • Products with the safety seal removed.
- • Items damaged due to misuse or improper storage.
✓ Accepted Returns
- • Manufacturing defects.
- • Items damaged or broken during shipping.
- • Receipt of incorrect product.
Return Conditions
48 Hours
Report issues within 2 days of delivery.
Sealed
Must be unopened with safety seal intact.
Proof
Order number or invoice required.
Photos
Clear photos of any defects/damage.
Process & Refunds
- 1
Contact Us
Email us at info@muvitalessence.com with order details and photos within 48 hours.
- 2
Authorization
Wait for our team to review your request (24-48 hours) and provide return instructions.
- 3
Inspection & Refund
Once received and inspected (3-5 days), approved refunds are processed within 5-10 business days to original payment method.
Refund Options: Original payment method or Store Credit.
Original shipping costs are non-refundable unless return is due to our error.
Need Assistance?
Our support team is here to help you.
Customer Support Lines